**URGENT SHIPPING UPDATE**

UPDATE : COVID-19

A message to our customers

The COVID-19 global crisis is affecting us all. Our first priority is to maintain public health in-line with Government advice, while aiming to continue serving our customers to ensure peoples homes across the UK and Ireland are warm, safe and with power. It is vital that we keep our supplies as unaffected as possible. We are taking it day by day, and will update here as and when any change happens.

Based on the latest guidelines from the Government we’ve made some further changes to how we operate:

  • As of 31st March - We will not be accepting click and collect orders.
  • ORDERS ARE FOR HOME DELIVERY ONLY

Need Help?

During this challenging time we aim to continue providing great service to our customers and it’s important to us we make things as easy as possible. If you have a query or need help with an issue, please see contact us via email and we will get back to you as quick as we can.

Our phonelines are currently open and operational but with reduced staffing and hours, please bear with us while we continue to answer all calls and emails as quickly as we can.

Current contact centre opening hours:

Monday: 9am - 4pm

Wednesday: 9am - 4pm

Friday: 9am - 4pm

Home Deliveries

We are working hard with our delivery partners to ensure that all deliveries are completed however there might be occasions where some delays are experienced.  *We are no longer opperating a Next Day Delivery Service*. Due to restricted opening days and times, along with reduced staff levels; it is no longer possible to guarentee delivery for the next working day. Orders will be picked, packed and Dispatched on Mondays, Wednesdays & Fridays until further notice. We will still use the same reliable delivery service we normally use, but with reduced staff, the process will be slower during this time.

The new cut off time for same day dispatch has changed for the moment to 1pm. 

Any orders placed on Monday (after 1pm), Tuesday or Wednesday (before 1pm) will be dispatched on Wednesday

Any orders placed on Wednesday (after 1pm), Thursday, Friday (before 1pm) will be dispatched on Friday

Any orders placed on Friday (after 1pm), Saturday, Sunday or Monday (before 1pm) will be dispatched on Monday

Currently all dispatch times are based on stock availablilty, and we are anticipating supply issues over the next few days and weeks.

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