A message to our customers
The COVID-19 global crisis is affecting us all. Our first priority is to maintain public health in-line with Government advice, while aiming to continue serving our customers to ensure peoples homes across the UK and Ireland are warm, safe and with power. It is vital that we keep our supplies as unaffected as possible. We are taking it day by day, and will update here as and when any change happens.
Based on the latest guidelines from the Government we’ve made some further changes to how we operate:
- Orders are now available for delivery and click and collect. Customers can click and collect for ESSENTIAL GOODS ONLY between 8:15am - 4pm and account holders can phone or email their orders through to our sales team. If placing an order to collect please wait for PHONE CALL confirmation that goods are ready before coming down.
- Repairs are currently not accepted and the workshop is closed until further notice.
During this challenging time we aim to continue providing great service to our customers and it’s important to us we make things as easy as possible. If you have a query or need help with an issue, please see contact us via email and we will get back to you as quick as we can.
Our phonelines are currently open and operational but with reduced staffing and hours, please bear with us while we continue to answer all calls and emails as quickly as we can.
Current contact centre opening hours:
Monday - Friday: 8am - 4pm
Please be aware we are having an exceptional amount of phone calls & emails, it may take some time for us to help everyone, so please be patient.
We are working hard with our delivery partners to ensure that all deliveries are completed however there might be occasions where some delays are experienced. *We are no longer opperating a Next Day Delivery Service*. Due to a higher volume of orders and enquiries it is no longer possible to guarentee delivery for the next working day. Orders will be picked, packed and dispatched as quickly as we can. We will still use the same reliable delivery service we normally use, however with a busier workforce we ask for your patience whilst we get your items dispatched.
The new cut off time for same day dispatch has changed for the moment to 10am.
Currently all dispatch times are based on stock availablilty, and we are anticipating supply issues over the next few days and weeks.